Delivery returned
1 min read
Starts when a partner returns a delivery — through the portal, the link in the delivery email or the API. The trigger for anything beyond taking it back.
Step by step
- Through the menu at the top right of the Records page create an automation and take Delivery returned as the trigger.
- Save the trigger and set the steps — a note with the reason, or a notification to sales.
- Switch it on.
- Look at a return under Distribution, tab Deliveries and check that the run appeared.
Is the record redistributed automatically?
That is decided by the distribution, not by this trigger. If redistribution is switched on it happens anyway; the trigger is for everything alongside.
Do I know the reason for the return?
Yes, it sits on the record and can be checked in a filter — to react differently to wrong details than to unreachable, for instance.
Does it fire on a return after the deadline?
On an approved goodwill request yes, because then the delivery really is returned. An open request does not fire anything yet.
Does it run per return or per record?
Per return. A record that went to two partners and comes back from both fires twice.